Shipping & Delivery

At Kiddies and Toys, we are committed to delivering your orders quickly, safely, and efficiently. Please review our shipping and delivery policy to understand how your order is processed and delivered.

Order Processing

  • All orders are processed within 1–2 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • Once your order is confirmed, you will receive an order confirmation email or message.

Shipping Time

Estimated delivery times may vary depending on your location:

  • Major Cities: 2–5 business days
  • Other Areas: 3–7 business days
  • Remote Locations: Delivery may take slightly longer depending on courier availability.

Delivery timelines may be affected during peak shopping seasons, public holidays, or unexpected courier delays. Similar toy and kids retailers generally estimate 2–7 business days for standard delivery.

Shipping Charges

  • Shipping charges are calculated at checkout based on your delivery location and order size.
  • Free shipping promotions may be available on selected orders or during special campaigns.
  • Any applicable shipping fee will be clearly displayed before completing your purchase.

Order Tracking

  • Once your order is shipped, you will receive a tracking number via email, SMS, or WhatsApp (if applicable).
  • You can use the tracking information to monitor the status of your delivery.

Delivery Partners

We work with trusted courier services to ensure reliable and timely delivery of your products.

Incorrect Shipping Information

Please ensure that your shipping address, contact number, and delivery details are entered correctly during checkout.

We are not responsible for delays or failed deliveries caused by:

  • Incorrect or incomplete shipping addresses
  • Invalid contact details
  • Customer unavailability at the time of delivery

Delayed Deliveries

While we aim to meet estimated delivery timelines, delays may occur due to:

  • Weather conditions
  • Courier service disruptions
  • Public holidays
  • High order volumes

If your order is delayed beyond the expected timeframe, please contact our support team for assistance.

Failed Delivery Attempts

If a courier is unable to deliver your package after multiple attempts, the order may be returned to us. Additional shipping charges may apply for re-delivery.

International Shipping

Currently, we may only ship within selected regions. International shipping availability depends on your location and will be shown during checkout.

Damaged or Missing Items

If your order arrives damaged or incomplete:

  • Contact us within 48 hours of delivery
  • Include your order number and photos of the damaged package or item
  • Our support team will assist you with a replacement or resolution

Contact Us

For shipping or delivery-related questions, please contact our customer support team through the contact details provided on the website.